Membership & Community Engagement Division
3. Membership & Community Engagement Division
Division Overview
The Membership & Community Engagement Division is dedicated to building and nurturing a vibrant and engaged community within Built By DAO. This division is responsible for recruiting new members, supporting their integration into the community, and fostering long-term loyalty and engagement. By creating an inclusive environment and maintaining open communication channels, this division strengthens the community and ensures member satisfaction and retention.
A. Membership Recruitment & Community Engagement
This team focuses on attracting new members, organizing community-building events, and guiding new members through the onboarding process to create a welcoming experience.
Engages with potential new members to promote Built By DAO’s mission and benefits. Develops outreach strategies and collaborates with community leaders to identify prospective members.
Organizes events, webinars, and other engagement activities to foster a sense of community. Plans events both online and in person to enhance member interaction and strengthen connections.
Onboarding Specialist – 3A3
Guides new members through the onboarding process, ensuring they understand Built By DAO’s mission, values, and operational structure. Provides resources to help members become active participants in the community.
B. Membership Support & Retention
The Membership Support & Retention team ensures members have the support they need and works to keep members engaged and satisfied over time, thereby strengthening the community.
Provides assistance with member inquiries, helping resolve issues and answering questions. Acts as the primary contact for day-to-day member support needs.
Develops and implements strategies to enhance member loyalty, ensuring members feel valued and connected. Analyzes member feedback and implements improvements to foster long-term engagement.
Manages all communication channels with members, including newsletters, announcements, and feedback loops. Ensures transparent and timely communication to maintain a high level of member satisfaction.
C. Leadership
The leadership team within the Membership & Community Engagement Division oversees recruitment, support, and retention strategies, ensuring that members feel connected, valued, and engaged.
Chief Membership & Community Officer (CMCO) – 3L1
Leads the Membership & Community Engagement Division, setting strategic goals for member growth, engagement, and satisfaction. Ensures the division aligns with Built By DAO’s mission and community-oriented values.
Director of Membership Recruitment – 3L2
Manages recruitment efforts and outreach strategies. Develops campaigns and events to attract new members and strengthen the community base.
Director of Community Engagement & Retention – 3L3
Oversees engagement and retention strategies, implementing programs that enhance member loyalty and build a strong sense of community.
Head of Member Support & Communications – 3L4
Oversees member support operations and ensures effective communication with the community. Manages support teams to maintain high levels of responsiveness and transparency.
Regional Membership Manager – 3L5
Tailors recruitment, engagement, and retention strategies to meet the unique needs of specific regions. Builds local partnerships and oversees regional initiatives to strengthen the community on a local level.
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