Property Manager
Property Manager
Code: 2D2 Division: Construction & Property Division Department: Post-Construction & Property Management Reports To: Director of Post-Construction & Property Management Related Roles: Sustainability Officer, Maintenance Coordinator, Resident Services Manager
Role Summary
The Property Manager oversees the day-to-day operations of Built By DAO’s properties, ensuring smooth functioning and a positive living experience for residents. This role manages maintenance schedules, tenant relations, and vendor partnerships while monitoring occupancy rates and property budgets. The Property Manager plays a vital role in maintaining the property’s value and aligning operations with organizational goals.
Key Responsibilities
Task Group 1: Property Operations
Supervise daily property operations, including security, maintenance, and cleaning schedules.
Monitor building systems to ensure proper functioning and address issues proactively.
Coordinate inspections to maintain compliance with local regulations and organizational standards.
Task Group 2: Resident Relations
Serve as the primary point of contact for residents, addressing questions, concerns, and complaints.
Manage the leasing process, including tenant screening, lease agreements, and renewals.
Organize and oversee community events to foster positive resident engagement.
Task Group 3: Maintenance and Repairs
Schedule and oversee routine maintenance and emergency repairs.
Coordinate with vendors and contractors to ensure timely and quality service delivery.
Maintain a detailed log of all maintenance requests and completed repairs.
Task Group 4: Financial Management
Track property budgets, expenses, and revenues, ensuring financial targets are met.
Approve vendor invoices and monitor utility costs for efficiency.
Prepare financial reports and operational updates for leadership.
Skills and Qualifications
Required Skills
Strong organizational and multitasking skills to manage diverse property operations.
Excellent communication and conflict-resolution skills for tenant and vendor interactions.
Knowledge of property management software and budgeting principles.
Preferred Skills
Familiarity with sustainable property practices, including energy efficiency and waste management.
Experience in managing large residential or mixed-use properties.
Qualifications
Bachelor’s degree in Property Management, Business Administration, or a related field (or equivalent experience).
Minimum of 3 years of experience in property management or a related field.
Certification in property management (e.g., CPM, ARM, RPA) is a plus.
Performance Metrics
Occupancy rates and tenant satisfaction scores.
Timeliness of maintenance requests and repair resolutions.
Budget adherence and cost efficiency in property operations.
Key Activities
Conduct regular property walkthroughs to identify maintenance needs and ensure cleanliness.
Manage tenant onboarding, lease renewals, and move-out processes.
Oversee vendor contracts and evaluate service quality regularly.
Tools and Resources
Property management software (e.g., AppFolio, Buildium, Yardi).
Maintenance scheduling tools and work order tracking systems.
Budgeting and reporting tools for financial oversight.
Advancement Path
Promotion to Regional Property Manager or Director of Property Operations.
Opportunities to specialize as a Sustainability Property Manager or Facilities Manager.
Transition into roles such as Asset Manager or Real Estate Development Manager.
Work Environment
Primarily office-based with frequent on-site presence for inspections and resident interactions.
Collaboration with maintenance staff, vendors, and organizational leadership.
Occasional weekend or evening work for tenant relations or emergencies.
Supplemental Roles
Assistant Property Manager – 2D2-S1
Summary: The Assistant Property Manager supports the Property Manager by handling administrative tasks, resident communications, and vendor coordination. This role provides a pathway for growth in property management.
Key Tasks:
Assist with tenant onboarding, lease renewals, and move-out procedures.
Coordinate maintenance requests and track repair progress.
Maintain property files and prepare reports for the Property Manager.
Skills and Qualifications:
Strong organizational and customer service skills.
Proficiency with property management software or a willingness to learn.
Experience in administrative or property-related roles is preferred.
Performance Metrics:
Accuracy in lease management and tenant communications.
Contribution to timely resolution of maintenance and operational issues.
Feedback from the Property Manager and residents.
Advancement Path:
Promotion to Property Manager after gaining experience and certifications.
Opportunities to specialize in tenant relations or property operations.
Work Environment:
Office-based with occasional on-site responsibilities.
Exposure to all aspects of property management processes.
Additional Information
The Property Manager ensures that Built By DAO properties operate efficiently while providing residents with a positive living environment. The Assistant Property Manager offers essential support, creating opportunities for growth and development in property management careers.
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