Technical Support Specialist

Role Overview

Property	Value
Role Code	7C1
Department	Technical Support
Division	Technology
EQTBLT Rate	35-100 EQTBLT/hr

Technical Support Specialists help Built By DAO members use technology effectively—answering questions, solving problems, and ensuring everyone can participate in the digital ecosystem.

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Responsibilities

Ticket Support

• Respond to support requests

• Troubleshoot user issues

• Escalate complex problems

• Document solutions

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Onboarding

• Help new members set up wallets

• Guide through platform features

• Explain token mechanics

• Support governance participation

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Knowledge Base

• Create help articles

• Update documentation

• Record tutorials

• Maintain FAQ

Compensation

Qualifications

Career Path

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Related Roles

• Systems Administrator - Infrastructure escalation

• Membership Support - Member services

• Onboarding Specialist - New members

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Related Pages

TechnologyWallet SetupSeeker (Level 1A)