Support & Retention

The Support & Retention Department ensures Built By DAO members receive the help they need and remain engaged, active participants in the community.

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🛟 Department Overview

🏷️ Code	👔 Lead	👥 Roles	🎯 Focus
11B	Support Lead	4+	Member success

🎯 Mission: Ensure every member has a positive, supported experience at Built By DAO

📊 Key Metric: Member retention and satisfaction scores

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👥 Roles

👥 Department Roles

Role	Code	Focus
🎯 Support Lead	11B1	Department oversight
🆘 Member Support Specialist	11B2	Direct assistance
📚 Documentation Specialist	11B3	Help resources
🤝 Battle Buddy Coordinator	11B4	Peer support program

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Support Lead (11B1)

Responsibility	Description
🎯 Strategy	Support operations
📊 Metrics	Satisfaction tracking
👥 Team	Lead support staff
🔧 Process	Improve workflows

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Member Support Specialist (11B2)

Responsibility	Description
🆘 Tickets	Handle support requests
💬 Discord	Real-time assistance
📧 Email	Formal inquiries
📋 Escalation	Complex issues

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Documentation Specialist (11B3)

Responsibility	Description
📚 Docs	Create help content
❓ FAQ	Maintain FAQs
📖 Guides	How-to documentation
🔄 Updates	Keep content current

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Battle Buddy Coordinator (11B4)

Responsibility	Description
🤝 Matching	Pair new/experienced members
📊 Tracking	Monitor relationships
🎓 Training	Prepare Battle Buddies
📈 Program	Improve effectiveness

🆘 Support

🤝 Battle Buddies

📊 Retention

💰 EQTBLT

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📋 Support Resources

Self-Service:

• Documentation site (this!)

• FAQ database

• Video tutorials

• Community guides

Tools:

• Ticket system

• Knowledge base

• Survey platform

• Analytics dashboard

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🛟 Support Principles

• 🤝 Every question matters

• ⏱️ Timely responses

• 💡 Empower self-service

• 📈 Continuous improvement

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🔗 Related Pages

Membership & CommunityRecruitmentSupport❓FAQ