Chief Membership & Community Officer (CMCO)
Chief Membership & Community Officer (CMCO)
Code: 3L1 Division: Membership & Community Engagement Division Department: Leadership Reports To: Executive Leadership Team Related Roles: Director of Membership Recruitment, Director of Community Engagement & Retention
Role Summary
The Chief Membership & Community Officer (CMCO) leads the Membership & Community Engagement Division, establishing strategic goals for member growth, engagement, and satisfaction. This role ensures that all membership initiatives align with Built By DAO’s mission and values, fostering a strong and inclusive community. The CMCO oversees all division operations, from recruitment and onboarding to retention and communication, creating a cohesive strategy to enhance member experience and organizational impact.
Key Responsibilities
Task Group 1: Strategic Leadership
Define and implement long-term strategies for member recruitment, engagement, and retention.
Align membership goals with Built By DAO’s overarching mission and community-oriented values.
Monitor industry trends to adapt and innovate membership practices.
Task Group 2: Division Oversight
Supervise directors and managers within the Membership & Community Engagement Division, providing guidance and support.
Establish performance metrics and benchmarks for all division teams.
Conduct regular reviews of division activities, ensuring they meet strategic objectives.
Task Group 3: Stakeholder Collaboration
Work closely with executive leadership to align membership efforts with organizational priorities.
Represent the division in meetings with external stakeholders, including community leaders, partners, and sponsors.
Advocate for the needs and interests of members within the broader organization.
Task Group 4: Member-Centric Innovation
Develop innovative programs and initiatives to enhance member satisfaction and participation.
Oversee the development of new member benefits, resources, and engagement opportunities.
Foster a culture of inclusivity and collaboration across all membership activities.
Task Group 5: Reporting and Continuous Improvement
Track and analyze key metrics related to member growth, retention, and satisfaction.
Report division performance to executive leadership, highlighting successes and areas for improvement.
Implement feedback-driven changes to ensure continuous improvement of membership services.
Skills and Qualifications
Required Skills
Visionary leadership skills with a proven ability to manage large, multifaceted teams.
Expertise in membership growth, community engagement, and retention strategies.
Strong communication and interpersonal skills for collaboration and advocacy.
Preferred Skills
Familiarity with CRM systems and analytics tools for tracking membership metrics.
Knowledge of community-building best practices and inclusive engagement strategies.
Qualifications
Bachelor’s degree in Business Administration, Communications, or a related field; Master’s degree preferred.
Minimum of 10 years of experience in membership management, community engagement, or related roles, with at least 5 years in senior leadership.
Certification in leadership or membership management (e.g., CAE, CFRE) is advantageous.
Performance Metrics
Year-over-year growth in membership numbers and diversity.
Improvement in member satisfaction and retention rates.
Successful implementation of division initiatives within set timelines and budgets.
Key Activities
Lead strategic planning sessions with division directors and managers.
Review membership data to assess performance and identify opportunities for growth.
Represent Built By DAO at key community events, forums, and industry conferences.
Tools and Resources
CRM systems for tracking member interactions and division performance metrics.
Data visualization tools for presenting membership trends and insights.
Collaboration platforms for coordinating with internal teams and external partners.
Advancement Path
Opportunities to transition into broader executive roles, such as Chief Operating Officer (COO) or Chief Executive Officer (CEO).
Leadership positions in strategic planning, community development, or organizational growth.
Work Environment
Office-based with regular travel to attend events, meetings, and conferences.
Frequent collaboration with division teams, executive leadership, and external stakeholders.
Flexible hours to accommodate strategic planning and high-level responsibilities.
Supplemental Roles
Executive Membership Assistant – 3L1-S1
Summary: The Executive Membership Assistant supports the CMCO by managing schedules, preparing reports, and coordinating communication with division teams and stakeholders.
Key Tasks:
Organize division meetings and prepare agendas and materials for strategic planning.
Track division performance metrics and compile reports for the CMCO.
Coordinate communication between the CMCO and directors within the division.
Skills and Qualifications:
Strong organizational and multitasking skills.
Proficiency with CRM and reporting tools.
Experience in executive support or membership operations is preferred.
Performance Metrics:
Timeliness and accuracy of reporting and scheduling.
Contribution to improved communication and division efficiency.
Feedback from the CMCO and division leaders.
Advancement Path:
Promotion to roles such as Membership Manager or Engagement Specialist.
Opportunities to specialize in membership data analysis or leadership support.
Work Environment:
Office-based with occasional event or conference participation.
Additional Information
The Chief Membership & Community Officer (CMCO) sets the vision and strategy for Built By DAO’s Membership & Community Engagement Division, ensuring alignment with the organization’s mission and values. The Executive Membership Assistant provides critical support to the CMCO, enabling the division to operate efficiently and effectively.
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